Sagem SAGEMFAST 1500WG - Manual (Page 112)

Appendix A - Troubleshooting
SAGEM F@st™ 1500 Reference Manual - 288053220-04
Page A-2
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This section describes common problems you may encounter and possible solutions to them.
The SAGEM F@st
TM 1500 ADSL Router can be easily monitored through panel indicators to
identify problems.
Troubleshooting Chart
Symptom Action
LED Indicators
The PWR LED is Off. • Check connections between the SAGEM F@st TM 1500 ADSL Router, the
external power supply, and the wall outlet.
• If the power indicator does not turn on when the power cord is plugged in, you
may have a problem with the power outlet, power cord, or external power
supply. However, if the unit powers off after running for a while, check for loose
power connections, power losses, or surges at the power outlet. If you still
cannot isolate the problem, then the external power supply may be defective.
In this case, contact Technical Support for assistance.
The ADSL LED is Off. • Verify that the SAGEM F@st TM 1500 ADSL Router and attached device are
powered on.
• Be sure the cable is plugged into both the ADSL Router and the
corresponding device.
• Verify that the proper cable type is used and that its length does not exceed
the specified limits.
• Be sure that the network interface on the attached device is configured for the
proper communication speed and duplex mode.
• Check the adapter on the attached device and cable connections for possible
defects. Replace any defective adapter or cable if necessary.
Network Connection Problems
The user cannot ping the
SAGEM F@st
TM 1500
ADSL Router from the
attached LAN.
• Verify that the IP addresses are properly configured. For most applications,
you should use the A DSL Router’s DHCP function to dynamically assign IP
addresses to hosts on the attached LAN. However, if you manually configure
IP addresses on the LAN, verify that the same network address (network
component of the IP address) and subnet mask are used for both the
SAGEM F@st
TM 1500 ADSL Router and any attached LAN devices.
• Be sure the device you want to ping (or from which you are pinging) has been
configured for TCP/IP.
Management Problems
The user cannot connect
using the web browser. • Be sure to have configured the SAGEM F@st TM 1500 ADSL Router with a
valid IP address, subnet mask, and default gateway.
• Check that you have a valid network connection to the SAGEM F@st TM 1500
ADSL Router and that the port you are using has not been disabled.
• Check the network cabling between the management station and the
SAGEM F@st
TM 1500 ADSL Router.
The user forgot or lost the
password. • Press the Reset button on the rear panel (holding it down for at least five
seconds) to restore the factory defaults.