6 important information, Technical support, Returning an adapter for repair – SysKonnect SK-9E21D User Manual
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SysKonnect SK-9E21D 10/100/1000Base-T Adapter PCI Express
6 Important Information
Technical Support
If you encounter any problems, read the relevant sections of the manual and the readme files
on the CD-ROM. If you cannot solve your problems, consult our technical support.
If you contact our technical support engineers, have the following information ready:
•
adapter type
•
driver version
•
operating system
•
configuration of your computer
•
type of cabling
Our support team can be reached as follows:
Calls received outside office hours in Europe are serviced by an answering machine and will
be dealt with as soon as possible.
Returning an Adapter for Repair
If you want to return a faulty product to SysKonnect, follow these steps:
1.
Contact us by phone, fax, or e-mail.
We will send you an RMA (Return Material Authorization) form by fax or e-mail.
2.
Complete the form.
North / South America, Pacific Rim Europe
Office hours
24 hours support via paging service
Mon-Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 03:30 PM (CET)
Phone
+1 866 782 2507
(toll free in the USA)
+1 408 222 0666
(toll number for international callers)
+1 408 787 5395 (pager)
+49 7243 502 330
Fax
+1 408 752 9029
+49 7243 502 364
WWW
Address
SysKonnect, Inc.
A Marvell®Company
700 First Avenue
Sunnyvale, CA 94089
USA
SysKonnect GmbH
A Marvell®Company
Siemensstr. 23
D-76275 Ettlingen
Germany
North / South America, Pacific Rim
European and other countries
Phone
+1 866 782 2507 (toll free)
+1 408 222 0666 (toll number)
+49 7243 502 476
Fax
+1 408 752 9029
+49 7243 502 364