Socket Mobile Series 9 - Manual (Page 56)

Appendix F
Troubleshooting
For help on SocketScan for Windows Mobile, tap Start | Help on a Pocket PC.
SYMPTOM: I get the “No Scanner Detected” icon in the task tray
of my Windows device and can’t trigger the laser or scan any bar
codes.
POSSIBLE REASON SOLUTION
Your mobile computer is not
connected to the Cordless Ring
Scanner. Make sure the Cordless Ring
Scanner is on and in range and
has enough battery power. Try to
reconnect by clicking on the icon
and clicking
Connect CS.
SYMPTOM: When I try to scan, the laser activates, but no data
appears on my screen, and the laser eventually turns off.
POSSIBLE REASON SOLUTION
The scanner is too close or too
far from the bar code. Practice so you get accustomed
the most effective distance and
scanning angle.
The bar code is incorrectly
formatted or poorly printed. Try scanning a bar code that is
correctly formatted or printed well,
such as on a retail package.
The bar code symbology may be
disabled or not supported by the
Cordless Ring Scanner. Use Scan Demo for Windows
Mobile to identify the symbology. If
needed, enable the symbology by
using Symbology Selector.
You don’t have an application
open to scan data into. Open an application, such as
Excel, and place the cursor where
you want scanned data to go. Try
scanning again.
SYMPTOM: When I scan a lot of bar codes very fast, the scanner
locks up and won’t work for a few seconds.
POSSIBLE REASONS SOLUTION
You are scanning too fast for the
Error Proof Protocol to confirm
that the mobile computer has
successfully received each scan
of data. Wait for the confirmation beep
after each scan before you scan a
new bar code. You may need to
re-scan data that was not correctly
received by the mobile computer.
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