Socket Mobile Series 9 - Manual (Page 57)

SYMPTOM: My mobile computer cannot find the CRS, and/or I get
an error message saying that the scanner could not be opened or
there are connection problems.
POSSIBLE REASONS SOLUTION
You are too far from the Cordless
Ring Scanner. Move the devices closer together,
within a range of 10-15 meters.
The Cordless Ring Scanner is not
turned on. Turn on the Cordless Ring
Scanner.
You have assigned another
device as your favorite or default
Bluetooth serial device. Remove any settings that assign
another device as your favorite
Bluetooth serial device. Refer to
the documentation for your
Bluetooth software for instructions.
You are using an XP system
without Connect!Agent, and you
did not start the Bluetooth
software. Start the Bluetooth software. Refer
to the documentation for your
Bluetooth software for instructions.
The Bluetooth radio of your
mobile computer is not turned on. Turn on the Bluetooth radio of
your mobile computer. Refer to the
documentation for your Bluetooth
software for instructions.
SYMPTOM: While scanning with the CRS, I turned off the Pocket
PC, or my Pocket PC entered suspend mode. Now my Pocket PC
won’t turn on again.
POSSIBLE REASONS SOLUTION
This is a known problem with the
Widcomm stack (built into HP
h221X iPAQ Pocket PCs with
ROM version 1.00). Soft reset the Pocket PC by
pressing the reset button.
APPENDIX F: TROUBLESHOOTING | 57