Parker Products OEM650X - Manual (Page 54)

OEM650/OEM650X • TROUBLESHOOTING
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• How many units failed?
• What was happening when the unit failed (i.e., installing the unit,
cycling power, starting other equipment, etc)?
• How was the product configured (in detail)?
• What, if any, cables were modified and how?
• With what equipment is the unit interfaced?
• What was the application?
• What was the system sizing (speed, acceleration, duty cycle,
inertia, torque, friction, etc.)?
• What was the system environment (temperature, enclosure,
spacing, unit orientation, contaminants, etc.)?
• What upgrades are required (hardware, software, user guide)?
3. Call Parker Compumotor’s Applications Engineering Department
[(800) 358-9070] for a Return Material Authorization (RMA)
number. Returned products cannot be accepted without an RMA
number.
4. Ship the unit to: Parker Compumotor Corporation
5500 Business Park Drive
Rohnert Park, CA 94928
Attn: RMA # xxxxxxx