Problems connecting to the data center via the pc, 11 • troubleshooting – Pitney Bowes SV62214 User Manual

Page 141

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11-6

11 • Troubleshooting

SV62214 Rev. A

Use Internet Explorer
proxy settings

Problems Connecting to the Data Center via the PC

You cannot access www.pb.com from your PC using Internet
Explorer

Contact your IT administrator for any special setup needed to enable
your PC and Internet Explorer to access the internet.

Internet Settings Screen in PC Meter Connect

Software

1. Right click on the PC Meter Connect

tray icon and select "Inter-

net Settings...".

You can access www.pb.com using Internet Explorer but PC
Meter Connect

software cannot detect the internet.

2. At the Internet Settings configuration screen, do either of the following:

Solution A -

Set your PC Meter Connect

software to use the

same settings that Internet Explorer uses to connect to the inter-
net. Choose “Use Internet Explorer proxy settings” under Proxy
Address Assignment (see screen below) and click OK.

continued->

Right Click
on Tray Icon

Select
"Internet
Settings..."

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