Pinnacle Design Pinnacle Systems Media Stream Media Gateway 37T100105 - Manual (Page 77)

Chapter 6: Troubleshooting
MMG Installation, Setup, and Operations Guide 77
Basic Troubleshooting
eVTR File Fails to Transfer into the SAN Cluster
1. Check the directory watcher log for this listing: A file by the name <filename> already exists
on the server.
This listing indicates that the file (or a file by the same name) was previously transferred into
the cluster. First, search the directory watcher log to see if this transfer was tried previously
and failed. If the TCS is unable to log into the ConnectPlus 1000 gateway to check the size of
the transferred file, it reports a failed transfer, even if the transfer succeeded. It is also unable
to delete the file, leaving the good file on the server.
Compare the clip on the server and the local file, and delete one of them so the conflict can be
resolved. If you want to use the copy on the local disk, move it out of the watched directory,
delete the copy on the SAN, and then move the file back to the watched directory (the
removal and re-appearance triggers the script to retry the transfer).
Note: If this is the first time the transfer has been attempted, consult your automation vender
regarding why the automatic attempted to transfer this file without first deleting the file on the
cluster.
2. Search the ConnectPlus 1000 gateway’s log for the word Fail, which indicates an internal
failure of some type, usually a failed communication to the FSC or a Fibre Channel failure.
3. Search the ConnectPlus 1000 gateway’s log for the word truncating. Truncating indicates
that the size calculated during transfer does not match the size on the FSC. This discrepancy
usually occurs because of a failure to generate a header for the file (which would cause the
FSC to think the size is zero).With eVTR files, the failure to generate a header may be caused
by the failure to generate a frame table. If there is no failure message associated with the
truncating message, and the number of bytes transferred matches the actual size of the file,
attempt to retrieve the file to send to Pinnacle Technical Support. If the file cannot be retried,
retry the transfer with the debug flag SANFtpd +io set on the ConnectPlus 1000 gateway, and
ask for the settings with which the file was recorded.