Pinnacle Design Pinnacle Systems Media Stream Media Gateway 37T100105 - Manual (Page 78)

Chapter 6: Troubleshooting
78 MMG Installation, Setup, and Operations Guide
Transfer from Liquid blue to MSS Fails
1. Check the transfer log file named joblogs/info_<jobid>.log to see if either FTP server
returned a reason for failure. Common reasons for failure and their resolutions are shown in
the following table.
2. Search the ConnectPlus 1000 gateway’s log (C:\FSC\logs\fsc.log.0X) for instances of the
word Fail, which indicates an internal failure of some type, usually a failed communication
to the FSC or a Fibre Channel failure.
3. Search the ConnectPlus 1000 gateway for the world truncating. Truncating indicates that the
size calculated during transfer does not match the size on the FSC. This discrepancy usually
results from a failure to generate a header for the file, which causes the FSC to register the
size as zero. If there is no failure message associated with the truncating message, and the
number of bytes transferred matches the actual size of the file, attempt to retrieve the file so
that Pinnacle Technical Support can debug the incompatibility. If you cannot retrieve it, retry
the transfer with the debug flag SANFtpd +io set on the ConnectPlus 1000 gateway, and also
request the settings with which the file was recorded.
Reason Resolution
SAN reports a problem with the Fibre
Channel connection. Check Fibre Channel cable connections. Unplug and replug them if
they are already connected. If transfers still fail, reboot the
ConnectPlus 1000 gateway. If transfers continue to fail, telnet to the
MSS and check
sand_state –s to see if one of the arrays or
switches is malfunctioning. Consult with Pinnacle Technical Support
before proceeding.
Liquid blue reports access denied. Check that the FTP server and the Windows OS are both configured
so that the directory is writable.