Pinnacle Design Pinnacle Systems Media Stream Media Gateway 37T100105 - Manual (Page 80)

Chapter 6: Troubleshooting
80 MMG Installation, Setup, and Operations Guide
Newcopy or Audio Demux from MSS to Liquid blue Fails
1. Check the transfer log file named joblogs/info_<jobid>.log to see the error message that
stopped the transfer. Common reasons for failure and their resolutions are shown in the
following table.
Reason Resolution
Network write failed Check for network problems on the gateway that could cause socket
leaks and a subsequent lack of resources, and that filezilla is running
and correctly configured on the destination.
Read of source file failed Check C:\fsc\logs for IFS and fibre channel errors (logged under
ddrv) and verify that the V: drive is mapped and functional.
Zero file size after transfer Check that the source file is valid (marked as Play OK in the file
system, has a valid duration, is a supported format for newcopying,
and is playable).
Also check for problems on the destination -- that there is sufficient
space on the drive and that filezilla is running. (If possible, manually
verify that transfers can be done through it.)