Promise Technology SMARTSTOR NS4300N User Manual

Page 181

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Chapter 8: Troubleshooting

171

Snapshots

The snapshot capacity
usage which timestamp is
[date and time] of volume
X is over 90%.

Move the snapshot volume to another storage
location.

Or delete the snapshot and then create a new one.
See page 134.

System is busy. Snapshot
creation was aborted!

The RAID Volume is currently formatting, rebuilding,
or migrating. Wait until this process is done. Then try
the snapshot again.

System is creating
another snapshot.
Snapshot creation was
aborted!

The SmarStor is currently doing a snapshot. Wait until
the current snapshot is done. Then try the second
snapshot again.

System (enclosure)

System is starting to work. Normal.

System is rebooting.

System is shutting down.

System was shut down
abnormally.

The SmartStor shut down incorrectly the last time.
See “Shutting Down the SmartStor” on page 149.

CPU temperature is
higher than 58°C/138°F.
System will shut down.

Allow the SmartStor to cool for several minutes. Then
restart the SmartStor and check system temperature
and fan operation. See page 173.

Be sure there is adequate air circulation around the
SmartStor.

System fan speed is lower
than 1800 RPM. Check
the system before
continuing.

Try enabling or disabling the Smart Fan. See
page 151. If the fan still runs below 1800 RPM,
contact Technical Support. See page 187.

AC Power failure. System
will shut down.

Restore the AC power. Then restart the SmartStor.
See “Connecting the Power” on page 7.

Disk Drives

Task X timeout on disk Y
at LBA [address]

A LBA error. Check the disk drives. See page 164.
Check the RAID Volume. See page 166. Replace the
disk drive or rebuild the RAID Volume as needed.

Task X disk error on disk
Y at LBA [address] with
status Z

Reported Event

Corrective Action

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