Nortel Networks Attendant Console User Manual
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Table of contents
Document Outline
- Attendant Console User Guide
- Contents
- Chapter 1
- Introduction to Attendant Console
- Chapter 2
- Getting started
- Chapter 3
- Using the Attendant Console window
- Chapter 4
- Handling calls
- Answering calls as an attendant
- Using the Target list box
- Transferring a call
- Parking, holding and screening calls
- Screening calls
- Contacting employees using Voice Call
- Linking and Joining calls
- Creating a conference call
- Handling a callback call
- Making a call from your extension
- Handling calls at an employee’s telephone
- Chapter 5
- Maintaining caller and employee information
- Chapter 6
- Generating reports
- Glossary
- Index