Troubleshooting error messages – NComputing VSPACE L300 User Manual
Page 47
L300/L230/L130 User Manual
47
Troubleshooting error messages
DHCP server was not found
If the access device cannot find a DHCP server, this error message appears.
Make sure there is a DHCP server on the current network.
Make sure a LAN cable is connected to the access device.
Make sure the LAN cable connected to the access device is not a cross-over cable.
Make sure the LAN cable is properly connected to the networking equipment.
If there is no DHCP server on the current network, change to using a static IP address. See the section on
installing the access device for instructions.
No Terminal Server found message
This occurs when the access device is set to find the host PC and it does not find the host PC where the
vSpace software is installed.
Make sure the vSpace program is installed on the host computer.
Make sure the LAN cable is properly connected to the host computer.
Make sure the host computer and access device are in the same subnet/local area network.
Make sure any firewall or anti-virus programs installed in the host computer or network equipment are
compatible with the vSpace software.
For the latest information and troubleshooting help, please
visit the NComputing online knowledge base at: