Rackmount Solutions VA 10000 - Manual (Page 24)

20 Chloride Active and E-Series UPS User Manual
Chapter 8 Troubleshooting (Active)
If a problem occurs in spite of the high reliability of the device, please review the following checks before
calling Chloride Technical Services.
• Is the UPS plugged into a correctly working grounded receptacle
• Has the fuse blown or have circuit breakers tripped?
Please note the following information when you call for service:
• Information about the device (model number, serial number from serial plate)
Full description of problem (connected loads, does the problem occur regularly or sporadically, display
indicators/alarm etc.)
Table 4. Troubleshooting
Problem Possible Cause Action to Take
No indication.
No alarm.
Main switch is OFF. Switch on main switch.
No mains voltage
available. Have mains checked by qualified
electrical personnel.
Input fuse has blown or
input circuit breaker has
tripped.
Replace fuse by identical type or
switch on circuit breaker. If the
problem persists, then call Technical
Services.
External batteries are not
connected when powered. Unit will not run without batteries.
Confirm proper battery connection.
LINE Indicator is not on,
acoustical alarm is given in
intervals.
Mains failure.
Normal UPS operation (see also
“Operational Characteristics (Active)”
on page 13).
LINE Indicator is not on,
although mains voltage is
available, acoustical alarm is
given in intervals. Input fuse has blown
or
input circuit breaker has
tripped. Replace fuse with identical type or
switch on circuit breaker. If the
problem persists, then call Technical
Services.
ALARM Indicator is on,
continuous acoustical alarm.
UPS failure.
Press BYPASS switch, then ON
switch. If normal operation does not
occur, call Technical Services.
Over temperature. Reduce ambient temperature.
Emergency supply time is
shorter than specified.
Batteries are not
completely charged.
Charge batteries (“Active Installation
and Commissioning” on page 11) and
test emergency supply time. If problem
persists, then call Technical Services.
Batteries are defective or
reached the end of its
useful life.
Charging device is faulty.
OVERLOAD LED indicator is on.
Overload at the UPS
output.
Reduce load to the permissible value.