Ringdale Minit 5250E - Manual (Page 39)

Copyright  2006 Ringdale User Manual, 62-400310001 Page 39
PROBLEM: The MinIT 5250E can successfully ping the AS/400 but you're still not getting a
session from the AS/400.
POSSIBLE CAUSE: The subsystem that runs your virtual devices is inactive.
SOLUTION: Assuming you know the name of the subsystem you can easily check this by
typing "WRKACTJOB" and hitting the <Enter> key. Look for the subsystem and page
down, if necessary. If you don't see it, type "STRSBS ZZZ" (where ZZZ equals the name of
your subsystem) and then hit the <Enter> key. Note: To start a subsystem, the user must
have job control (*JOBCTL) special authority.
PROBLEM: You cannot ping the AS/400.
POSSIBLE CAUSE: The route is not up.
SOLUTION: Make certain that the route(s) is/are up and running. Typing “CFGTCP” on the
command line and striking the <Enter> key can check this. Then, type "1" (Work with TCP/IP
interfaces) and strike the <Enter> key. When the next screen appears hit the F11 (Display
Interface Status) key. Under the "Interface Status" column the appropriate interface (the one
you'll be using) should read "Active". If it's "Inactive" use option "9" to "Start" it. If it reads
"Starting" give it about a minute or so and then hit "F5" (Refresh). If anything else other than
"Inactive" or "Starting" appears it's time to get the AS/400 administrator involved and if he or
she is already involved then it's time to call IBM, or your AS/400 Consultant.
PROBLEM: You cannot ping the AS/400.
POSSIBLE CAUSE: Ethernet standard is not set to *ALL or the line speed setting is not
correct.
SOLUTION: If you're connecting the AS/400 via an Ethernet line there is a parameter which
may prevent the MinIT 5250E from ‘talking’ to the AS/400. This can be checked by typing
"WRKCFGSTS *LIN" and hitting the <Enter> key. Once you locate the line you're trying to
connect to type an "8" (Work with Description) next to it and hit the <Enter> key. Then,
type a "5" (Display) on the next screen and hit the <Enter> key. Make sure "Ethernet
standard" is set to "*ALL " and that the correct "Line speed" is displayed. The line speed can
be changed by hitting the F12 (Cancel) key and typing "2" (Change) and then making the
change. If you need to change "Ethernet standard" you'll have to type "CRTLINETH" and
create a new line description. For help on this, consult IBM, your AS/400 Consultant, or the
IBM book. The name of the book is called "Getting Your AS/400 Working for You". Publication
number is SC41-5161-00. Related information is in Chapter 6.
PROBLEM: When you try to ping the AS/400, it responds on 1 of 5, but fails on the rest. The
AS/400 cannot ping the MinIT 5250E either. Your AS/400 is at the latest PTF and CUM level
and can ping other devices. Your network administrator made certain the IP addresses are
correct.
POSSIBLE CAUSE: You have a network problem. This could be a bridge or router problem. It
could be a problem with routing tables.
SOLUTION: Recreate the Ethernet line. Do not override the MAC address.
Check the routers routing tables. Reset the routers.