Rheem Commercial Power Direct Vent Water heater - Manual (Page 28)

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The following Gaskets are required for Normal Maintenance for all Models:
SP5886 Tank Handhole Sealplate Gasket
All other Parts can be ordered by providing the following information:
1. Description of Part(s), such as:
Main Gas Valve
Pilot Burner
Main Burner
Thermostat
Blower Assembly
Anode Rod
Or other parts as required.
2. Quantity of each part required.
3. Complete models number and name of the water heater.
4. Serial Number of water heater.
5. Specify Type of Gas.
6. Address Parts Orders to your distributor or dealer.
1. Should you have any questions about your new water heater, or if it
requires adjustment, repair, or routine maintenance, it is suggested
that you first contact your installer, plumbing contractor or previously
agreed upon service agency. In the event that the firm has moved, or
is unavailable, refer to the telephone directory commercial listings or
local utility for qualified service assistance.
2. Should your problem not be solved to your complete satisfaction, you
should then contact the Manufacturer’s National Service Department
at one of the following address:
In The U.S.A.:
Rheem Manufacturing Co., Water Heater Division
2600 Gunter Park Drive
Montgomery, Alabama 36109-1413
Phone: 1-800-432-8373.
In CANADA:
Rheem Canada, Ltd. / Ltée
P.O. Box 2846
Hamilton, ON L8N 3P3
Phone: 1-800-268-6966.
When contacting the manufacturer, the following information should
be made available:
a. Model and serial numbers of the water heater as shown on the rating
plate attached to the jacket of the heater.
b. Address where water heater is located and can be seen.
c. Name and address of installer and any service agency who performed
service on the water heater.
d. Date of original installation and dates any service work was per-
formed.
e. Details of the problem as you can best describe them.
f. List of people, with dates, who have been contacted regarding your
problem.
how to Obtain Service Assistance