Raritan Computer Raritan ASMI G4 - Manual (Page 98)

Appendix A. Frequently Asked Questions
1. The mouse does not react correctly in the applet screen. The mouse is not in sync with the
mouse of the host.
Navigate your mouse pointer into the upper left corner of the applet screen and move it slightly forth and
back. Thus the mouse will be resynchronized. If resynchronizing fails, disable the mouse acceleration
and repeat the procedure.
2. I have a crazy mouse.
Verify your mouse settings. Disable the mouse acceleration. For instance in Windows 2000 this can be
done in ’Settings -> System control -> Mouse’. Make sure that your mouse settings match your mouse
model, i.e. PS/2 or wheel mouse.
3. Login to the ASMI G4 module fails.
Verify both your user login and your password. By default, the user "super" has the password "pass" .
Moreover, your web browser has to be configured to accept cookies.
4. The Remote Console window of the ASMI G4 module does not open.
A firewall may prevent the access to the Remote Console. The TCP ports #80 (for HTTP) and #443 (for
both HTTPS and the KVM protocol) have to be open (the server providing the firewall has to accept
incoming TCP connections on these ports).
5. Remote console is unable to connect and displays a timeout error.
Have a look on your hardware. If there is a proxy server between the ASMI G4 module and your host,
then you may not be able to transfer the video data using a KVM protocol. Establish a direct connection
between the ASMI G4 module and the client.
Furthermore, check the settings of the ASMI G4 module and choose a different server port used for
KVM transfer. If you use a firewall then check the according port for accepting connections. You may
restrict these connections for the IP addresses used by the ASMI G4 module and your client.
6. No connection can be established to the ASMI G4 module.
Have a look on your hardware. Is the ASMI G4 module attached to a power supply? Verify your network
configuration (IP address, router). You may send a "ping" request to the ASMI G4 module to find out
whether the ASMI G4 module is reachable via network.
7. Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system and not
transmitted to the host.
You have to define a so-called "Button Key". This can be done in the Remote Console settings (see
the Section called Remote Console Control Bar in Chapter 5 ). Alternatively you can use the soft
keyboard feature (see the Section called Soft Keyboard in Chapter 5 ).
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