Oricom ULTRA 9400 - Manual (Page 45)

43
Troubleshooting
Problem Possible cause(s) Solution(s)
Bad audio quality (crackles,echo,
etc.).
1. Interference from nearby electrical appliance.
2. Base unit is installed in a room with thick walls.
3. The handset is too far from the base unit.
4. If you have Broadband/ADSL you need an in line filter (not
supplied) connected where this product connects to the phone
socket.
5. Faulty telephone line.
1. Try a different connection point, one that is away from other
electrical appliances.
2. Install the base unit in a DIFFERENT room OR use EXTENSION leads.
3. Move CLOSER to the base unit.
4. Ensure a in-line ADSL filter is installed on all phone sockets
between wall plate and your phone.
5. Contact your network service provider to check your line.
Caller ID does not work. 1. Service not activated with your Network service provider.
2. Caller ID service is activated but does not work or it is intermittent.
1. Check your SUBSCRIPTION with the SERVICE provider.
2. Ask your service provider to re set your caller ID service.
Phone does not ring when a call
comes in.
1. The ringer is off.
2. Too many phones are sharing the same phone line.
3. Base unit not plugged in.
1. Turn ON the ringer.
2. Disconnect some of the phones from the phone line.
3. Check base unit CONNECTIONS.
Keypad does not work. Keypad may be locked. UNLOCK the keypad.
Busy tone + in use light on. 1. Other handset may still be connected.
2. Check power supply connection.
1. Check ALL handsets and END all calls.
2. Check CONNECTIONS to wall and base.
Handset registration fails continuously. The base memory may be fully charged. Delete un-used handsets and try again.
Cannot make/answer a 2nd call. 2nd call service can be activated. Check with your service provider. Check the recall selection is
correct.
A phone book entry cannot be stored. The phone book is full. Delete any unused entries to free memory.
Answering machine does not
record messages.
1. The answer machine may be turned off.
2. The memory may be full.
3. Answer mode may be set to ANSWER ONLY.
1. Switch the answering machine on.
2. Delete some messages.
3. Change the mode to ANSWER & REC.
Cannot access messages
remotely.
1. Remote access may be switched off.
2. Wrong PIN is entered.
1. Switch Remote access on.
2. Enter the PIN once again.
Cannot record outgoing message. 1. The memory may be full. 1. Delete messages.
Answering machine stops recording
part way through a message.
1. The memory may be full.
2. The maximum message length is more than 2 minutes.
1. Delete messages.
TROuBLESHOOTING
Note:
If none of the above solutions help, reset your phone by disconnecting the mains power from the base and removing all batteries from handset/s. Reconnect after 15 minutes.