Telstrat Argent - Manual (Page 18)

Argent Terminal Adaptor - User Guide
Version 1.1 Telstra Corporation Limited
Page 18/29 ACN 051 775 556
3.7 ATA Maintenance
In the case where the Argent TA fails to operate, contact your Service Provider for
assistance.
3.7.1 Check the Seven Segment display
Check the ATA Seven Segment Display for indication of possible fault conditions. The
normal running state is Decimal point only illuminated.
3.7.2 Check that the Power is On
Check to see that the power is “on” and that all the physical connections are in place and
correctly located.
3.7.3 Restart the ATA
Switching off the power supply for 5 seconds then switching it on again will reboot the
ATA. The reboot takes about 90 seconds. Do NOT press the RST button as this has
other functions.
3.7.4 Perform a Cold Reboot on the ATA
If performing a restart (described in section 3.6.3) does not restore the service, perform a
cold reboot. To do this, turn off the power supply, then press and hold the RST button at
the back of the ATA and turn power back on. Check the display orientation and that the
correct TEI is displayed. The configuration info and, if necessary, the software will
reload into the ATA as in the activation instructions. Display orientation and the TEI
number will be preserved during the cold reboot.
3.7.5 Test the OnRamp
®
2 D-channel X.25 facility
If for some reason the ATA is unable to establish an X.25 connection, the display will
show a flashing 6 (Last call attempt failed, D-Channel). If this happens contact the
Service Provider for assistance on testing the OnRamp
®
2 D-Channel X.25 facility.
3.7.6 Contact the Service Provider and Replace the ATA
If the fault cannot be rectified, contact the Service Provider and inform them of the
outcome of the test. The ATA may need to be replaced.
If the ATA is still under warranty, return it to the place of purchase for a replacement. If
the product is out of warranty then a new ATA will need to be purchased.