Troubleshooting, Problem suggestion – VTech VT5875 User Manual

Page 41

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Troubleshooting

Problem

Suggestion

CAN’T CONNECT

displays on my

handset .

• Move the handset closer to the base . You might have moved out of range .
• If the handset is in its base and the charging light does not come on, refer to

The charge light

is off (see page 43) in this troubleshooting guide .

• Reset the base . Unplug the unit’s electrical power . Wait for 15 seconds then plug it back in .

Allow up to one minute for the handset and base to reset .

• Other electronic products can cause interference with your cordless phone . Try installing

your phone as far away from these types of electronic devices as possible: wireless routers,

radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal

computers, kitchen appliances and other cordless phones .

The batteries will not

hold a charge .

• Charge the battery in the handset for 16 hours . For optimum daily performance, return the

handset to its base when not in use .

• You may need to purchase a new battery, please refer to the

Batteries (see page 37) section

of this user’s manual .

• Your phone might be malfunctioning . Please refer to the Warranty section of this user’s manual

for further instruction .

I hear other calls while

using my phone .

• Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you

still hear other calls, the problem is probably in your wiring or local service . Call your local

telephone company .

I hear noise in the

handset, and none of

the keys or buttons

work .

• Make sure the power cord is plugged in .

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