VTech 2338 - Manual (Page 31)

www.vtechphones.com 30
Troubleshooting
Problem Suggestion
I cannot dial out . • Make sure there is a dial tone before dialing . It is normal for handset to take a second or two
to find the base and produce a dial tone. Wait an extra second before dialing.
• Make sure the phone is set to the correct dial mode for the type of service that you have (pulse
or touchtone) . Refer to the Installation section of this user’s manual to set the dial mode .
• If the other phones in your home are having the same problem, the problem is in your wiring
or local service . Contact your local telephone company .
• Eliminate any background noise . Noise from a television, radio or other appliance may cause
the phone not to dial out properly. If you cannot eliminate the background noise, first try muting
the handset before dialing, or dialing from another room in your home with less background
noise .
My handset beeps
five times and isn’t
performing normally .
• Make sure the power adaptor is securely plugged into the base . Plug the unit into a different,
working outlet not controlled by a wall switch .
• Move the handset closer to the base . It might have been moved out of range .
• If the handset is in its base and the charging light does not light, refer to
Charge Light is Off
in this troubleshooting guide .
• Reset the base . Unplug the unit’s electrical power . Wait for 15 seconds then plug it back in .
Allow up to one minute for the handset and base to reset .
• Other electronic products can cause interference with your cordless phone . Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones .