VTech 2338 - Manual (Page 32)

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Additional information
Problem Suggestion
CAN’T CONNECT
displays on my
handset .
• Move the handset closer to the base . You might have moved out of range .
• If the handset is in its base and the charging light does not light, refer to the charge light is off
in this troubleshooting guide .
• Reset the base . Unplug the unit’s electrical power . Wait for 15 seconds then plug it back in .
Allow up to one minute for the handset and base to reset .
• Other electronic products can cause interference with your cordless phone . Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones .
The battery does not
hold a charge .
• Charge the battery in the handset for 16 hours . For optimum daily performance, return the
handset to its base when not in use .
• You may need to purchase a new battery, please refer to the battery sections in this user’s
manual .
• Your phone might be malfunctioning . Please refer to the Warranty section of this user’s manual
for further instruction .
If you subscribe to DSL
service
If you hear noise during conversations and/or your caller ID features are not functioning properly,
install a noise filter to the telephone line between the base unit and the telephone line jack. Contact
your DSL provider to obtain a noise filter.
My Caller ID isn’t
working .
• Caller ID is a subscription service . You must subscribe to this service for this feature to work
on your phone .
• Your caller must be calling from an area that supports caller ID .
• Both you and your caller’s telephone companies must use caller ID compatible equipment .
Troubleshooting