Veo 802.11b - Manual (Page 61)

Page 61 of 69
Frequently Asked Questions,
Troubleshooting, and Technical
Support
Problem or Question Resolution or answer
What username and password do I use
the first time I access the camera or after
a factory default reset?
Username = admin, password = password (all lowercase)
What do I do if I can’t remember my
username and password?
Restore the factory default settings by pressing and holding down the
power button for 6 seconds. Note: Any configuration settings you
have entered will be lost.
The IP display continues to blink 000 and
doesn’t show an address after 1 minute.
1. Check the green Ethernet status LED at the back of the
camera. It should be on and will blink when network
communication is taking place. If not, check that both ends of
the Ethernet cable connection are secure.
2. Your network may not be configured for DHCP. Use the
Observer Setup Utility to manually configure the camera’s
network settings. Refer to Section 5.1 Manually Assigning
a Static IP Address.
The IP display blinks “---“
(Wireless Observer only)
The camera is not associated with an access point or Ad-Hoc peer.
1. Check that the camera’s SSID exactly matches your
access point or Ad-Hoc peer’s SSID (network name) (SSID
is case sensitive.)
2. Make sure the camera is within range of your access point.
3. If the camera is using Ad-Hoc mode, you’ll need to use a
static IP address for the camera. You can configure the
camera to use a static IP address using the Observer
Setup Utility.
LAN connection to camera:
1. Confirm that you are using the correct IP address and port
number using the Observer Setup Utility.
2. Use the Login button in the Observer Setup Utility.
The camera’s welcome page does not
appear when I try to browse the camera.
Internet connection to camera:
1. Try to PING the camera’s IP address or domain name. See
Appendix C.2: Using PING for help. Note: You will not be
pinging the camera itself but rather the gateway/router
connecting the camera to the Internet. The gateway may be
configured not to respond to pings on its WAN IP.
2. Confirm that the camera’s gateway setting matches the LAN
IP of the gateway/router connecting it to the Internet. Refer to
Chapter 5: Observer Setup Utility for more help.
3. Confirm that the http port used by the camera (default = 80) is
forwarded to the camera’s LAN IP address in the
gateway/router’s configuration. Refer to Appendix D: Router
Configuration for more help.
4. Your Internet Service Provider may be blocking ports
80/1600. Reconfigure the camera to use ports 81/1601 using
the Observer Setup Utility. Make sure to make the
corresponding changes in your router.
5. Confirm that the camera can be browsed on the local
network.
Appendix G