Veo 802.11b User Manual
Page 62
Page 62 of 69
LAN connection to camera:
1. Check that the camera is on and that the Ethernet status LED
is on or blinking.
2. Cycle the power off and then on and re-check.
3. Confirm that the IP address of the camera does not conflict
with another device on the network by pinging the address
with the camera powered off.
The camera cannot be pinged.
Internet connection to camera:
1. Confirm that IP address is correct. If you have a dynamic
address, it may have changed since you last checked it.
Refer to Section 7.1: WAN IP Address.
2. Since you are actually pinging the WAN IP of the
gateway/router connecting the camera to the Internet, make
sure that the gateway/router is configured to respond to pings
on its WAN IP.
3. Confirm that the camera can be pinged locally. If not, see
above.
Internet Explorer displays the following
message: “Your current security settings
prohibit downloading ActiveX controls”.
Restore the default IE security settings (Medium) or configure the
individual settings to allow downloading and scripting of signed
ActiveX controls. Refer to Appendix E: Internet Explorer Security
Settings for more help.
Internet Explorer shows: “Error on Page”
in the status bar in the lower left corner of
the webpage.
Most likely, the camera ActiveX control did not download and install
correctly. Check your Internet Explorer security settings and then
close and restart Internet Explorer. Try to browse and log in again.
How can I tell if the camera’s ActiveX is
installed on my PC?
Go to C:\Windows\Downloaded Program Files and check to see if
there is an entry for the file XNC600NetCam Control. The status
column should show “Installed”. If the file is not listed, make sure your
Security Settings in Internet Explorer are configured properly and then
try reloading the camera’s home page.
The camera ActiveX does not install
properly or cannot be installed.
Install the Veo Observer ActiveX Control from the Veo Observer CD
ROM. Insert the Veo Observer CD ROM into your computer. Browse
to the “ActiveX for Web Client” folder on the CD ROM and then
double-click on the “Veo ActiveX.exe” program to install the camera
ActiveX. Once installed, try accessing the camera’s home page again.
When trying to log in to the camera, this
message appears: “Another user is
already logged onto the camera. Please
try again later.”
Only one user may be logged in to a camera at one time.
Note: A higher-level user may displace a lower-level user.
My browser does not seem to work too
well with the Veo Observer Web Client.
Make sure that you are using Internet Explorer 5.0 or higher. If you
are experiencing problems, try upgrading to the latest version of
Microsoft’s Internet Explorer from the Microsoft webpage at:
http://www.microsoft.com/windows/ie
You have properly configured your
broadband router for port forwarding but
still cannot access the camera from the
Internet.
Your Internet Service Provider may be blocking ports 80/1600.
Reconfigure the camera to use ports 81/1601 using the Observer
Setup Utility. Make sure to make the corresponding changes in your
router. Refer to Appendix D: Router Configuration for more
information.
When you access the camera from the
Internet, you can reach the camera’s
welcome page but cannot log in. The
camera may indicate that the ports are
blocked.
Verify that you have properly configured port forwarding for the
camera in your router’s settings. The camera uses port 80 (for web
pages) and port 1600 (for authentication and video streaming). If you
can reach the camera’s welcome page, make sure that port 1600 is
also configured properly. Refer to Appendix D: Router
Configuration for more information.
What is the correct way to enter the
camera’s IP address if I have changed the
default port settings?
In Internet Explorer, type in http://XXX.XXX.XXX.XXX:YY where XXX
is your IP address and YY is the port. For example,
http://123.123.123.123:81
Can I access the camera via a VPN?
This configuration is not supported with the Observer.