VTech 2428 - Manual (Page 18)

If you have difficulty operating this phone, try the suggestions below.
For Customer Service, call 1-800-595-9511. Please retain your receipt as your proof
of purchase
If the phone doesn’t work at all, check these items first:
• Make sure the AC adapter is plugged into an outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into the base unit and the
modular jack.
• Make sure the base antenna is fully upright.
• If the handset does not beep when you press PHONE, the battery might need
charging.
• Make sure the battery pack is installed correctly.
• If you have dial pulse (rotary) service on your phone line, make sure the dial
mode is set to dial pulse (see INSTALLATION).
• Microwave appliances may cause interference with this phone. If you experience
interference, move away from the microwave
If the above suggestions don’t solve the problem, try re-initializing the handset
and base:
1 Disconnect the power to the base.
2 Remove the handset battery pack.
3 Wait a few minutes.
4 Connect the power to the base.
5 Insert the handset battery pack.
6 Put the handset in the base to re-initialize.
If you hear a two-beep signal when you try to use the handset:
• You might be out of range. Move closer to the base and try again.
• If moving closer to the base doesn’t help, try following the directions above for
re-initializing the handset and base.
If the phone does not ring when you receive a call:
• Make sure the handset ringer is on.
• Make sure the telephone line cord is connected firmly to the base and the
telephone jack.
• Make sure the AC adapter is plugged firmly into an outlet not controlled by a
wall switch.
• You might be too far from the base; move closer.
• You might have too many extension phones on your telephone line to allow all
of them to ring. Try unplugging some of them.
If you hear noise or interference when using the phone:
• Make sure the base antenna is fully upright.
• You may be out of range. Move closer to the base.
• Press and release PROG/CHAN to change to another of the 30 channels available.
If noise is exceptionally loud, move closer to the base before changing channels.
• Household appliances plugged into the same circuit as the base can sometimes
cause interference. Try moving the appliance or the base to another outlet.
IN CASE OF DIFFICULTY
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