Worth Data 5000 - Manual (Page 107)

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Resolving incomplete, aborted or incorrect HID driver installation
This driver is provided with Windows. Most recent versions of Windows include necessary files in the installed Windows folder so
driver installation is easy if not automatic. It is possible for the user to cancel the HID driver installation before it is completed and this
results in a problem.
Restarting Windows and re-attaching the TriCoder does NOT initiate a re-installation. The TriCoder may hang with the message:
USB Enumeration
Please Wait…
When attempting to re-attach, or it may appear to attach correctly but not operate in keyboard mode. In either case, the user must
physically attach the TriCoder, turn it on and press a key on the TriCoder to get past the startup prompt. If the TriCoder was initially
configured as “Full Speed USB” then set it for “Non-Portable mode” to force HID keyboard enumeration. The user must then go into
the device management utility in Windows. Location and operation of the device management utility is different depending on the
version of Windows:
Windows 7, Vista & XP:
1. Go to the Start menu.
2. Select Control Panel.
3. Switch to "Classic View" if in "Category View"
4. Select "System".
5. Select "Hardware" tab.
6. Select "Device Manager"
7. Double Click on the" Human Interface Devices"
8. Locate the USB Human Interface Device with a "!" in the icon.
9. Click on Update Driver
10. Follow instructions. If Windows fails to find the driver on the computer's hard disk, you may have to insert and point to the
original Windows CD-ROM to complete the installation.
11. Click "Finish"
Win98/ME:
1. Go to the "Start" menu.
2. Go to "Settings".
3. Select "Control Panel".
4. Go to "System".
5. Click on the "Device Manager" tab.
6. Double Click on the "USB Human Interface Devices" (it may be titled TriCoder HID Keyboard instead).
7. Now click on the "Reinstall Driver" button.
8. Follow directions. If the installer cannot find the right driver file on your hard disk, you may have to insert the original
Windows 98 CD-ROM and point to it to complete the installation.
9. Click "Finish".
Win2000:
1. Log on as Administrator and open the “Administrative Tools” folder in your Control Panel.
2. Run the “Computer Management” utility.
3. Select the “Tree” tab on the left panel
4. Find the “Device Manager” entry under “System Tools” and click on it. The right panel will display current devices.
5. Problem devices will be identified with an “!” icon. Find either the “HID Keyboard Device” under Keyboards or the “USB
6. Human Interface Device” under Human Interface Devices and double-click on one of those entries.
7. Now select the “Driver” tab at the top of the window and click on the “Update Driver” button. Follow the prompts to re-
install the HID driver.