Smart Technologies 800ix-SMP - Manual (Page 65)

Resolving network communication issues
If you don’t have network access, perform the following procedure to troubleshoot your system.
g To resolve network communication issues
1. Ensure that your network cable is properly connected to the RJ45 connection on the projector’s
connection panel.
2. Ensure that the LAN warning light on the projector is green. To activate the projector’s network
features, use the “vgaoutnetenable=on” RS-232 command (see Projector programming
commands on page 69) or enable the Network and VGA Out setting (see Adjusting projector
settings on page 14). The network features on the projector don’t work until you complete one
of these tasks.
3. Press the Menu button, and then select the Network Settings menu to check the IP address.
See Adjusting projector settings on page 14 for a description of the IP address field. Enter this
IP address into your browser or SNMP agent.
4. If you still don’t have network access, contact your network administrator. If your administrator
is unable to resolve the issue, contact your authorized SMART reseller.
Resolving ECP issues
If the ECP isn’t receiving power, complete the following tasks:
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Confirm that the ECP cable harness’s 11-pin connector is properly connected to the ECP.
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Confirm that the ECP cable harness’s 7-pin min-DIN connector is properly connected to the
ECP connector on the projector.
Accessing the service menu
C
C A U T I O N
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To prevent tampering or unintentional changes, only system administrators should access
the service menu. Do not share the service menu access code with casual users of your
interactive whiteboard system.
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Do not adjust any settings in the service menu other than those listed in this guide. Changing
other settings can damage or affect the operation of your projector and may invalidate your
warranty.
C H A P T E R 6
Troubleshooting your interactive whiteboard system
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