Troubleshooting, Messages on startup, Computer configuration checklist – Extron Electronics Dante Controller User Manual
Page 48: Third-party firewall configuration
Dante Controller User Guide
Copyright © 2013 Audinate Pty Ltd. All rights reserved.
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Troubleshooting
Messages on Startup
Error Message
Meaning & Actions
The Bonjour service is not available, please
try again in a few minutes. If this message
persists, please re-install the Bonjour
software available from:
http://www.apple.com/support/downloads/
bonjourforwindows.html
Affects: Windows only.
Meaning: On some computers, system services may
take a long time to start when the computer is rebooted
and you may be able to log in and open the Dante
Controller application before all required services are
available.
Action: If you have already installed Bonjour, please wait
a few minutes to allow the services to start and try again.
The Dante Controller application should then start
normally.
Dante Controller was unable to connect to the
Conmon manager. Dante Controller cannot
function without this connection. This problem
is most likely caused by the Conmon
manager service or daemon stopping
unexpectedly. You may need to restart your
computer or reinstall Dante Controller to repair
this problem.
Affects: Windows only.
Meaning: Dante Control and Monitoring service is not
responding.
Action: Reboot your PC, or restart this service via Control
Panel > Administrative Tools > Services.
Computer Configuration Checklist
Before installing Dante Controller, you must be logged in to your computer as a user with administrator
privileges.
To be correctly configured for use with a Dante network, the computer should have:
n
Dante Controller installed
n
The correct network interface selected
n
The correct IP addresses in use
Third-party firewall configuration
n
Standard Windows and Mac firewalls are typically configured on installation.
n
Third party firewalls will need to be manually configured.
If your computer has a third-party firewall installed, please read the Dante Controller and Dante Virtual
Soundcard User Guides for detailed information about firewall requirements and configuration.