AVTECH Room Alert 32W Monitor (RA32W-WS1-RAS) - Manual (Page 14)

 AVTECH Software Inc.
Installation Room Alert 32W
on the Room Alert 32W ‘Status’ page and included in email alert notifications can only be updated by
linking with a network time server (NTP) on UDP port 123. If a time server is not available on your
network and access to a time server on the internet is not possible, AVTECH has various help files
available that explain how to configure a computer on the local network to act as a time server for other
devices. Visit AVTECH’s Frequently Asked Questions (FAQs) at the ‘Support’ section of
AVTECH.com
to learn more on this and other common questions and issues.
The ‘Block Device IP Address’ allows you to block the IP address assigned
to selected monitors from automatic discovery. If a monitor is blocked in
error, it can always be unblocked by deleting its IP address from the
‘Blacklist’ list in the ‘Settings’ section of Device ManageR.
Static-Only Networks
If the network that the Room Alert 32W monitor will be connected to does not have DHCP enabled,
the Room Alert 32W monitor will default to a 169.254.xxx.xxx IP address. Device ManageR may or
may not be able to discover your unit when it has obtained a 169.254.xxx.xxx IP address, depending
on various network conditions. Follow the steps below to assign an IP address to the Room Alert
32W monitor that will be appropriate for your network.
Click the ‘Advanced Discovery...’ button under the ‘Device Status’ section.
In the Advanced Discovery Options configuration window, click the ‘Set IP Via MAC
Address’ button.
Enter the MAC Address of the monitor in the ‘MAC Address:’ field. Be sure to use all capital
letters. The MAC address for the Room Alert 32W is listed on the label attached to the bottom of
the hardware unit. If assigning the monitor a static IP, enter the IP address in the ‘IP Address:’ field.
(You can mark the ‘Use DHCP:’ check box if you would like the monitor to obtain an IP address via
DHCP instead).
NOTE: If the Room Alert 32W monitor is later relocated outside of the current subnet, you will need to reset the IP address in
order to see and work with the Room Alert 32W monitor, at the new network location
If the Room Alert 32W monitor is still not discovered or the IP address is not updated, continue
working through steps 4-6.
Locate a cross-over Ethernet cable, or spare hub or switch and connect it to the computer
being used. Connect the Room Alert 32W directly to the other end of the cross-over Ethernet
cable or to the hub or switch.
Assign a static IP setting to the computer being used. Click the ‘Refresh’ button under the
‘Device Status’ section to force a search by Device ManageR. If the Room Alert 32W is not
discovered, be sure there are no applications on the computer being used that are blocking
traffic sent to or from the Device ManageR software (i.e. software firewalls, anti-virus or
other local security applications, etc).
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