AVTECH Room Alert 32W Monitor (RA32W-WS1-RAS) - Manual (Page 37)

AVTECH Software Inc. 3
Room Alert 32W Advanced Topics
Advanced Topics
Upgrading Firmware
The Room Alert 32W firmware is upgraded using AVTECH’s Device ManageR software and the Room
Alert 32W Firmware Update file accessible to licensed and currently supported customers via the
AVTECH.com ‘Downloads’ section. Before downloading the latest firmware update file for your Room
Alert 32W monitor, verify that you have the latest version of Device ManageR.
NOTE: When saving the Room Alert 32W Firmware Update file to the computer, it may be saved with either a ‘.zip’ or ‘.upd’.
file extension. If the extension is ‘.zip’, DO NOT EXTRACT the Room Alert 32W Firmware Update file.
After verifying that you are running the most current version of Device ManageR and obtaining the latest
version of firmware for your Room Alert 32W, be sure that you can access the unit using Device ManageR.
NOTE: Be sure that there are NO WEB BROWSERS accessing the Room Alert 32W monitor from anywhere on your network
before uploading the firmware as this could cause the firmware update to be incomplete or become corrupted .
Save the firmware file in an easily accessible location on your system. Select the target Room Alert
32W monitor from the ‘Device Status’ section and then click the ‘Update Firmware’ button. Click
the ‘Browse’ button and navigate to the location where the firmware update file was saved. Select the
firmware update file and click the ‘Open’ button. The firmware file should now be displayed in the
‘Update Firmware’ dialog box. Click the ‘Update’ button to perform the firmware update.
Reset Factory Default Settings
There are two primary methods for returning a Room Alert monitor to the factory default settings. This
can be useful if the unit is assigned invalid network settings and is no longer accessible or if the unit will
be moved to a new location and will be reconfigured. If the unit is accessible on the network and the
‘Settings’ screen can be accessed, clicking the ‘Reset Defaults’ button on the left menu of the ‘Settings’
screen will restore the factory default settings to the monitor. If the unit is not accessible on the network,
the reset button on the back of the monitor can be used to reset the factory default settings. With the unit
connected to the network and powered on, press and hold the reset button approximately 5-10 seconds
until the left LED over the network jack turns off then on again. Once the settings have been reset to
default settings, the monitor will automatically reboot and attempt to obtain a new DHCP IP address.
There are some instances that will call for special procedures which might require the AVTECH Device
Discovery Utility. This utility is available from the ‘Downloads’ section of
AVTECH.com . In the unlikely
event that you find yourself in one of the following situations, the AVTECH Device Discovery Utility will
be needed to resolve your issue. These situations include not being able to discover your monitor with
Device ManageR using either automatic or manual discovery, when needing to update the firmware, or in
the rare instance where you need to preform a firmware recovery on your Room Alert 32W.