AVTECH Room Alert 32W Monitor (RA32W-WS1-RAS) - Manual (Page 38)

33 AVTECH Software Inc.
Advanced Topics Room Alert 32W
Unit Accessible Although Not Discoverable
In the event that the network blocks UDP broadcast packets on port 30718, AVTECH Device ManageR
will not be able to locate the Room Alert 32W monitor even though it is accessible via a web browser.
As long as the Room Alert 32W monitor can be accessed via a web browser, you should still be able to
update the firmware on it. To do so, click the ‘Upgrade’ button in Device ManageR without any Room
Alert monitor selected. Enter the IP address of the target Room Alert 32W monitor to be upgraded and
click the ‘Ok’ button. Navigate to the location where the Room Alert 32W Firmware Update file was
saved, select it and then click the ‘Upload’ button. A dialog will then load asking for confirmation of the
firmware upload. Click ‘Ok’ to upload the Room Alert 32W Firmware Update file to the selected Room
Alert 32W monitor.
Performing A Firmware Recovery
If the Room Alert 32W unit is not accessible on the network, the Link LED (left LED on the network
adapter) is unlit and the Activity LED (right LED on the network adapter) is blinking orange, the
Room Alert 32W monitor is currently requesting a firmware recovery. The AVTECH Device Discovery
Utility is capable of performing a firmware recovery in the event that this occurs. To begin the firmware
recovery process, please complete the following steps:
Install the AVTECH Device Discovery Utility on a computer with a single Ethernet adapter.
Download the most current version of the Room Alert 32W Firmware Update file from the
‘Downloads’ section of the AVTECH.com website.
Connect the Room Alert 32W monitor to this computer using a cross-over Ethernet cable and
then power on the Room Alert 32W monitor.
Assign a static IP address to the computer being used and close or disable all software firewalls,
anti-virus application and/or pop-up blockers.
Open the AVTECH Device Discovery Utility and press the reset button (the button next to power
port on back of the Room Alert 32W monitor).
A dialog will load explaining that a unit is requesting firmware recovery. Click ‘Ok’ and enter the
MAC address printed on the label on the underside of the Room Alert 32W monitor.
Follow the instructions that load to complete the firmware recovery process.
NOTE: If the Room Alert 32W monitor is found to be in need of a firmware recovery, please notify AVTECH Support by Live
Chat or email for a quick consultation. This may save you valuable time and effort or help you to determine what caused the
situation so that it can be avoided in the future.
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