King Technology New Water Models 400/430 - Manual (Page 12)

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2.
Troubleshooting
1. Make sure your filtration
system is working properly
(i.e. clean filter, skimmer and
pump basket).
2. Make sure circulation time
is adequate – increase pump time if not.
3. Make sure the pool is
properly balanced
(see page 3).
4. Shock the water to
eliminate build up of any
organic matter.
5. Make sure pool has a
free chlorine reading of
1.0 to 3.0 ppm.
6. Check with your dealer
for more information.
1. Metals in the fill water may
have been oxidized. Have the
pool tested. Shock the pool
and clean the filter until water
clarity returns. 2. Algae may be trying to
form – shock the pool,
increase circulation time if
needed and clean the filter. 3. Check with your dealer for
more information.
1. Use an algaecide per the
directions on the bottle and
brush the sides of the pool
often. 2. Clean the filter and shock
the pool with chlorine daily
until water clarity returns 3. Check with your dealer for
more information.
1. If you are unable to maintain
at least 1.0 ppm, first make
sure there are chlorine tablets
in the tower areas of the New
Water® Pac and it is installed
properly. If a correction was
made, test the water in 24
hours.
2. If still low, turn the dial up
one setting and test the water
again in 24 hours. Continue
raising the setting by one
increment each day until the
proper reading is achieved. 3. Shock the pool if the
reading has been lower than
1.0 ppm for more than one
day.
4. Make sure pump run time
is at least 6 hours on high
speed (40 gpm or higher) or
if not, bleed the air from the
cap knob (see page 17 for
directions).
5. Contact your dealer to have
your back pressure tested to
ensure it is at least 4 psi. 6. Check for a suction side
leak by looking for air bubbles
in your pump basket or at the
return jet. Contact dealer for
help in correcting this situation.
7. Contact King Technology’s
Customer Service
Department at
800-222-0169.
1. If the chlorine reading is
over 3.0 ppm, remove the
Chlorine Pac from the New
Water® Cycler and test the
water daily until the reading
is down to 1.0 ppm.
2. Reinsert the New Water®
Pac, lower the dial one
setting and test the water
again in 24 hours. If the
reading has risen, lower
the dial one setting again.
Continue this process until
proper reading is achieved. 3. If over-chlorinating at the
lowest possible setting,
consider decreasing the
circulation time. Depending
on your pump size, you may
be circulating the water
more than is necessary.
4. Contact your dealer to
have your back pressure
tested. If over 8 psi consider
a larger eye-ball fitting in the
return jet. 5. Check to see if the
pressure relief valve is loose
or missing and replace.
It is a clear plastic piece
approximately 1” long
installed inside near the base.
If loose or missing, it can
provide another avenue for
water to reach the chlorine.
6. Contact King Technology’s
Customer Service Department
at 800-222-0169.
What do I do
if I am over
chlorinating with
the New Water®
Chlorine Pac?
What do I do
if I am under
chlorinating with
the New Water®
Chlorine Pac?
What do I do
if algae forms in or
on my pool?
What do I do
if the water turns
color?
What do I do
if the water looks
cloudy?
Problem Remedy
For more in-depth troubleshooting, go to www.kingtechnology.com