6troubleshooting – Multichannel Systems Wireless-System Manual User Manual
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6
Troubleshooting
6.1
Troubleshooting
Most problems occur seldom and only under specific circumstances. In most cases, it is only
a minor problem that can be easily avoided or solved.
If the problem persists, please contact your local retailer. The highly qualified staff will be glad
to help you. Please inform your local retailer as well, if other problems that are not mentioned
in this documentation occur, even if you have solved the problem on your own. This helps other
users, and it helps MCS to optimize the instrument and the documentation.
Please pay attention to the safety and service information of chapter "Important Safety Advice".
Multi Channel Systems has put all effort into making the product fully stable and reliable,
but like all high-performance products, it has to be handled with care.
6.2
Error Messages
The headstage sends signals to the receiver in 2.4 GHz frequency band. That is why devices,
working in the same frequency band may disturb the data communication between headstage
and receiver. Please do not use, for example, a mobile phone equipped with blue tooth
or a WLAN connection or a microwave in the vicinity of headstage and receiver otherwise
it may cause troubles in data transfer.
Important: For compatibility reasons it is not recommended to use an USB hub to connect
the Wireless-System to your computer.