Multichannel Systems MEA1060-Up-BC Manual - Manual (Page 49)

Troubleshooting
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6.8 Technical Support
Please read the Troubleshooting part of the manual or help first. Most problems are caused by
minor handling errors. Contact your local retailer immediately if the cause of trouble remains
unclear. Please understand that information on your hardware and software configuration is
necessary to analyze and finally solve the problem you encounter.
Important: If you need to send the amplifier back to the manufacturer for repair, use only
the original case for packaging to avoid further damage inflicted during the shipment.
Please keep information on the following at hand
 Description of the error (the error message text or any other useful information) and of the
context in which the error occurred. Try to remember all steps you had performed immediately
before the error occurred. The more information on the actual situation you can provide,
the easier it is to track the problem.
 The serial number of the device. You will find it on the device.
 Description of the data acquisition system.
 The operating system and service pack number on the connected computer.
 The hardware configuration (Isolated Power Supply IPS10W, microprocessor, frequency,
main memory, hard disk) of the connected computer. This information is especially important
if you have modified the computer or installed new hard- or software recently.
 Other connected hardware.