American Megatrends X6DVA-EG - Manual (Page 51)

3-3
Chapter 3: Troubleshooting
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on our
web site ( http://www.supermicro.com/support/faqs/ ) before con-
tacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at
(http://www.supermicro.com/support/bios/ ).
Note: Not all BIOS can be flashed depending on the modifications
to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
(http://www.supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at [email protected], by phone at:
(408) 503-8000, option 2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What are the various types of memory that my mother-
board can support?
Answer: The X6DVA-4G/X6DVA-EG has six 184-pin DIMM slots that sup-
port registered ECC DDR 266/333 (PC2700/PC2100) SDRAM modules. It is
strongly recommended that you do not mix memory modules of different
speeds and sizes.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are
experiencing no problems with your system. Updated BIOS files are located
on our web site at http://www.supermicro.com. Please check our BIOS
warning message and the information on how to update your BIOS on our
web site. Also, check the current BIOS revision and make sure it is newer
than your BIOS before downloading. (*Note: There is no BIOS Recovery