PSA PIN388D/PIN388L User Manual - Manual (Page 30)

PINKERTON User Manual
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Q There’s been a false alarm in the Zone that’s been programmed for 24-
hour monitoring and I need to reset the alarm system. What do I do?
A Turn the system OFF using your User code and the

key.
Questions about Using the Telephone
Q What happens if I get cut off before 15 rings?
A Sometimes the network will cut short the attempted phone call before 15 rings. This
is especially true if making the call from a mobile telephone. If this happens
immediately hang up and try again. The alarm system will “remember” the last number
of rings for 45 seconds so that if only 10 rings were recorded at the first attempt, only
15-10 = 5 rings are required on the second phone call, as long as the phone starts
ringing within 45 seconds of the first call.
Q How can I tell if the PINKERTON alarm is OFF?
A When the PINKERTON alarm first answers the phone a single beep will be heard if
the alarm system is OFF and two beeps will be heard if the alarm system is ON in either
HOME mode or AWAY mode.
Q How safe am I from unauthorised use?
A There are 3 levels of protection. The first level is your User code, which should
never be given to anyone. At the second level - when the alarm system answers the
phone, and if no tone is heard for 30 seconds, the alarm system will hang up. Finally, if
a tone is heard by the alarm system only 4 attempts are allowed to enter a legal code,
after which the alarm system will hang up. With 2 User codes, thousands of phone calls
would have to be made to guess the correct code.
Q What happens if an alarm occurs whilst I am on the phone?
A If the PINKERTON alarm needs to use the telephone because an alarm has occurred,
or because an opening or closing report needs to be sent, the alarm system will
immediately terminate your call and wait for 5 seconds before dialling the monitoring
station. If you hear the alarm system attempting to dial the monitoring station, you
should hang up immediately and try again 5 minutes later if required.