Condec PIN8010 - Manual (Page 38)

Specifications 33
PIN8000/PIN8010 Warranty and Return Policy
If possible, please save original packing material which is specifically designed for the unit. Should it be
necessary to ship the unit back to the factory, a suitable shipping container must be used along with sufficient
packing material. Do not put a shipping label on the unit as a "suitable shipping container." Some units have been
severely damaged this way. This is a delicate, precision instrument. Any damage incurred because of poor
packaging procedures will ultimately result in added service charges and longer turnaround times.
CAUTION
Vent all pressure lines and the nitrogen cylinder, if applicable, to the atmosphere before

shipping.
When factory service is required, send in only the unit for repair. Retain fittings, nitrogen cylinder, manuals, etc. at
your facility. However, if there is a problem with a particular part, send in that part with the unit.
If a unit is found to be defective, it may be returned to our repair facility at the following address:
CONDEC
3 SIMM LANE
DOOR D, UNIT 2A
NEWTOWN, CT 06470
ATTN: PRESSURE PRODUCTS/REPAIR LAB
Each unit's I.D. plate is stamped with a date code (week/year) prior to shipment. Our warranty is 12 months from
that date code and includes repair and/or replacement of the unit at our, Newtown facilities at no charge. Units
subjected to abuse or damaged by external influences, are not covered under warranty.
If the unit is found to be out of warranty, an evaluation fee of not less than $150 (U.S. dollars) will be charged.
Our evaluation fee will be placed toward the unit’s repair cost unless the customer does not want the repair
completed. Please note on any attached paperwork if a repair estimate is required or if there are any other specific
instructions.
Please be explicit as to the nature of the problem and/or its symptoms. Your documentation will save needless
time and expense. Also, please include a return shipping address (with a street address) and a contact name with
email, and fax and telephone numbers. Contact numbers are necessary to provide a job estimate and in case
further questions arise at the factory.