In-Situ TROLL 9500 Operators Manual - Manual (Page 10)

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0095110 rev. 007 01/09 TROLL 9500 Operator’s Manual
WHAT WE PROVIDE
WARRANTY PROVISIONS
In-Situ Inc. warrants the Multi-Parameter TROLL 9500 for one year,
RDO sensors for three years, and other sensors for 90 days from date
of purchase by the end user against defects in materials and work-
manship under normal operating conditions. To exercise this warranty
contact Technical Support at the phone or e-mail address listed below
for a return material authorization (RMA) and instructions. Complete
warranty provisions are posted on our website at www.In-Situ.com.
Maintenance & calibration plans as well as extended warranties are
available. Contact your In-Situ representative for complete informa-
tion.
FIRMWARE & SOFTWARE UPGRADES
From time to time In-Situ may make available enhanced versions of
firmware and software to its customers over the Internet.
Visit our website at www.in-situ.com to download the latest firmware
and software.
HOW TO CONTACT US
Technical Support:
800 446 7488
Toll-free 24 hours a day in the U.S. and Canada
Address: In-Situ Inc.
221 East Lincoln Ave.
Fort Collins, CO 80524
USA
Phone:
970 498 1500
Fax: 970 498 1598
Internet: www.in-situ.com
e-mail: [email protected]
To Obtain Repair Service (U.S.)
If you suspect that your Multi-Parameter TROLL 9500 is malfunction-
ing and repair is required, you can help assure efficient servicing by
following these guidelines:
1. Call or e-mail In-Situ Technical Support ([email protected]).
Have the product model and serial number handy.
2. Be prepared to describe the problem, including how the instru-
ment was being used and the conditions noted at the time of the
malfunction.
3. If Tech Support determines that service is needed, they will ask
that your company pre-approve a specified dollar amount for repair
charges. When the pre-approval is received, Tech Support will as-
sign an RMA (Return Material Authorization) number.
TIP: Please keep your RMA number for future
reference.
4. Clean the Multi-Parameter TROLL 9500 and cable. Decontaminate
thoroughly if it has been used in a toxic or hazardous environment.
See the cleaning guidelines and
form on the following page.
If an instrument returned for servicing shows evidence of
having been used in a toxic or hazardous environment,
Customer Service personnel will require written proof of
decontamination before they can service the unit.
5. Carefully pack your Multi-Parameter TROLL 9500 in its original
shipping box, if possible. Include a statement certifying that the
instrument and cable have been decontaminated, and any support-
ing information.
6. Mark the RMA number clearly on the outside of the box with a
marker or label.
7. Send the package, shipping prepaid, to
In-Situ Inc.
ATTN: Repairs
221 East Lincoln Ave.
Fort Collins, CO 80524
USA
The warranty does not cover damage during transit. We recom mend
the customer insure all shipments. Warranty repairs will be shipped
back prepaid.
Outside the U.S.
Contact your international In-Situ distributor for repair and service
information.
CERTIFICATION
The MP TROLL 9500 complies with all applicable directives per the
CE and FCC and was tested to the EN 61326 / FCC specifications
SECTION 1: INTRODUCTION