Airedale Air Cooled Condensers R410A - Manual (Page 5)

Condensers CR12
– CR105
Condensers
5
Installation & Maintenance : 6680953 V1.2.0 02/2013
Warranty
GENERAL To be read in conjunction with Airedale International Air Conditioning Ltd standard Conditions
of Sale.
The equipment carries Airedale’s standard warranty for a period of 24 months from the date of
despatch or of invoice which ever is the sooner in respect of non-consumable parts only and
does not include for the cost of labour incurred during the investigation or replacement of a
defective item.
WARRANTY IS ONLY
VALID IN THE EVENT
THAT: 1 The equipment is serviced & maintained by Airedale or an approved Airedale company in
accordance with the Installation & Maintenance manual provided, during the Warranty Period.
2 Commissioning is carried out by Airedale or an approved Airedale company.
3 Commissioning documents have been completed and returned to Airedale within
28 days of the date of commissioning.
4 Replaced faulty parts have been returned to Airedale within 21days of replacement
for evaluation.
Any spare part supplied by Airedale under the warranty shall be warranted for the unexpired
period of the warranty or 3 months from delivery whichever period is the longer, with the
exception of compressors on which a further 12 months warranty is granted.
PROCEDURE When a component part fails a replacement part should be obtained through our Spares
department. If the part is considered to be under warranty, the following details are required to
process this requirement.

Full description of part
required, including Airedale's
part number, if known Faulty Component Return Tag No 28401
CUSTOMER DATE
ADDRESS
AIREDALE U/No CUST. O/No Ex G/S No
TYPE OF UNIT
COMPONENT DESCRIPTION
SERIAL No (where applicable)
FAULTY DESCRIPTION (‘Faulty’ or ‘Defective’ not sufficient)
DATE OF INVOICE 1. Original Equipment
DATE OF INSTALLATION 2. Component (if different)
DATE OF FAILURE
Airedale International Air Conditioning Limited
Leeds Road, Rawdon, Leeds LS19 6JY
Tel: 0113 239 1000 Fax: 0113 250 7219 CUSTOMER
COPY T o b e f ill e d i n a
n d a tt a c h e d c o m p le te t o f a u lt y c o m p o n e n t
700-006

The original equipment serial
number

An appropriate purchase
order number
A spares order will be raised under our warranty system and the replacement part will be
despatched, usually within 24 hours should they be in stock.
When replaced, the faulty part must be returned to Airedale with a suitably completed and
securely attached "Faulty Component Return" (FCR) tag. FCR tags are available from Airedale
and supplied with each Warranty order.
On receipt of the faulty part, suitably tagged, Airedale will pass to its Warranty department,
where it will be fully inspected and tested in order to identify the reason for failure, identifying at
the same time whether warranty is justified or not.
On completion of the investigation of the returned part, a full "Report on Goods Returned" will
be issued. On occasion the release of this complete report may be delayed as component
manufacturers become involved in the investigation.
When warranty is allowed, a credit against the Warranty invoice will be raised. Should warranty
be refused the Warranty invoice becomes payable on normal terms.
EXCLUSIONS Warranty may be refused for the following reasons:

Misapplication of product or component

Incorrect site installation

Incomplete commissioning documentation

Inadequate site installation
 Inadequate site maintenance

Damage caused by mishandling

Replaced part being returned damaged without explanation

Unnecessary delays incurred in return of defective component
RETURNS ANALYSIS All faulty components returned under warranty are analysed on a monthly basis as a means of
verifying component and product reliability as well as supplier performance. It is important that
all component failures are reported correctly.