UEi Test Instruments KM9106/P - Manual (Page 53)

KM9106 Operators Manual 53
14. HOW TO GET EXPERT HELP
There will be occasions when despite having read the manual there will be problems
that you cannot resolve and so you need external help.
Before calling Kane International or one of its International Distributors please first
check the following:
Find the serial number of the instrument. It is located on the label close to where the
charger and handset leads plug into the analyser. Also make a note of which sensor
are fitted by observing the tick boxes on the same label.
If the handset and analyser are operating you can also determine the issue of software
loaded in the analyser. To find this complete the start-up calibration routine and the
press twice .
The display will show
ENTER SERVICE CODE
Use the key to change the numbers --------> 0 0 0 0 <--------
Then press to step to the next number
ENTER SERVICE CODE
You need to enter ---------> 1 1 1 1 <--------
Press again and the display will show
Issue 15.0 . . . . .. ... . . G
- 1 2 3 4 5
Please record the issue number.
Press any key to exit this mode.
When you call the relevant Service Dept please have this information available so that
the technician has the best chance of being able to help you. If you have a modem
you may be asked to connect the RS232 interface of the analyser to your modem so
that the technician can operate the analyser remotely and extract from it information
stored in its memory that might help to resolve your problem.
ENTER
ENTER
ENTER