Brother DCP-J140W - Manual (Page 38)

Troubleshooting
34
5
Did your previous printing
job fail? wireless  If the failed printing job is still in your computer’s print queue, delete it.
 Double-click the printer icon in the following folder and then choose the
Cancel All Documents in the Printer menu:
(Windows
®
XP)
Start and then Printers and Faxes.
(Windows Vista
®
)
, Control Panel, Hardware and Sound and then Printers.
(Windows
®
7)
, Control Panel, Hardware and Sound, Devices and Printers and
then Printers and Faxes. Then click the printer icon and click
See what’s printing, then select Cancel All Documents in the Printer
menu.
I have checked and tried the
above, however the Brother
machine does not
print/scan. Is there anything
else I can do? wireless Uninstall the MFL-Pro Suite and then reinstall it.
 Print the WLAN Report to confirm the state of a wireless connection. (For
how to print, see Printing the WLAN Report uu page 28.)
If the printed WLAN report shows the connection failed, check the error
code on the printed report.
uu
Quick Setup Guide: Troubleshooting
 See The Brother machine is not found on the network during the
MFL-Pro Suite installation. uu page 31.
I'm using security software.
Question Interface Solution
Did you choose to accept
the security alert dialog
during MFL-Pro Suite or
BRAdmin Light installation,
or when using the
printing/scanning features? wireless If you did not choose to accept the security alert dialog, the firewall function
of your security software may be rejecting access. Some security software
might block access without showing a security alert dialog. To allow access,
see the instructions of your security software or ask the manufacturer.
What are the port numbers
required for the security
software settings? wireless The following port numbers are used for Brother network features:
 Network scanning i Port number 54925 / Protocol UDP
 Network scanning/printing
1
i Port number 137 and 161 / Protocol UDP
 BRAdmin Light 1 i Port number 161 / Protocol UDP
1 Windows ® only.
For details on how to open the port, see the instructions of the security
software or ask the manufacturer.
The Brother machine cannot print or scan over the network.
The Brother machine is not found on the network even after successful installation. (continued)
Question Interface Solution