Brother MFC-9120CN - Manual (Page 144)

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Copy difficulties
Difficulties Suggestions
Cannot make a copy.
„ Make sure that Copy is illuminated. (See Entering copy mode
on page 86.)
„ (For MFC-9320CW only) Contact your administrator to check your Secure
Function Lock Settings.
Vertical black line appears in
copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wire is dirty. (See Cleaning the scanner on page 155 and
Cleaning the corona wires on page 157.)
Copies are blank. Make sure you are loading the document properly. (See Using the automatic
document feeder (ADF) on page 23 or Using the scanner glass on page 24.)
Printing difficulties
Difficulties Suggestions
No printout. „ Check that the machine is plugged in and the power switch is turned on.
„ Check that the toner cartridge and drum unit are installed properly. (See
Replacing the drum units on page 174.)
„ Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
„ Check that the correct printer driver has been installed and chosen.
„ Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 141.)
„ Check that the machine is online: (Windows Vista ® ) Click the Start button,
Control Panel, Hardware and Sound, and then Printers. Right-click
Brother MFC-XXXX Printer. Make sure that Use Printer Offline is
unchecked. (Windows® XP and Windows Server® 2003) Click the Start
button and choose Printers and Faxes. Right
- click Brother MFC-XXXX
Printer. Make sure that Use Printer Offline is unchecked. (Windows® 2000)
Click the Start button and choose Settings and then Printers. Right
- click
Brother MFC-XXXX Printer. Make sure that Use Printer Offline is
unchecked.
„ (For MFC-9320CW only) Contact your administrator to check your Secure
Function Lock settings.
The machine prints unexpectedly
or it prints garbage. „ Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine’s power switch and disconnect from the power for several
minutes. (The machine can be turned off for approximately 60 hours without
losing faxes stored in the memory.)
„ Check the settings in your application to make sure it is set up to work with
your machine.
The machine prints the first couple
of pages correctly, then some
pages have text missing. „ Check the settings in your application to make sure that it is set up to work with
your machine.
„ Your computer is not recognizing the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)