Canon EOS C500 - Manual (Page 191)

191
Troubleshooting
CF card slot cover is open.
- The CF card slot cover was open when the camera was switched to or turned on in mode. Close the cover.
Change the battery pack
- The battery pack is exhausted. Replace or charge the battery pack.
% / $ Mark Error
- Could not add a % mark or $ mark. If the message appears in mode, try adding the mark again. If that does
not work, add the mark in mode. If the message appears in mode, turn off the camera and then back
on. Then, try to add the mark again.
Check the data on CF A/CF B Initializing the card is also recommended
- The CF card cannot be used for any of the following reasons.
• A problem has occurred with the CF card.
• The camera cannot read the CF card’s data.
• The CF card was initialized using a computer.
• The CF card has been partitioned.
- Save your clips (A 153) and initialize the CF card (A 45).
Check the SD card
- The SD card cannot be accessed. Check that the SD card is inserted correctly and not malfunctioning.
- Due to an SD card error, photos cannot be taken or viewed. Remove and then reinsert the SD card or use a different
SD card.
Data on CF A/CF B needs recovering Attempt to recover?
- If data on the CF card is corrupted, such as when the power suddenly turned off while recording, the data must be
recovered. When this message appears, select [OK] and press SET.
Fan error
- The cooling fan may not be working properly. Consult a Canon Service Center.
File name error
- The folder and file numbers have reached their maximum value. Set [Other Functions] > [Photo Numbering] to
[Reset] and delete all the photos on the SD card (A 164) or initialize it (A 45).
Invalid operation
- The following operations cannot be performed.
• Adding a shot mark to a clip that already has a shot mark or to a clip in frame recording mode or interval recording mode.
• Adding an $ mark to clip that already has an $ mark or adding a % mark to a clip that already has a % mark.
• In
mode, immediately reviewing a recording made in a special recording mode.
• Pressing the START/STOP button when there is no CF card in the camera during MXF mode.
No clips
- There are no clips on the CF card to play back. Clips must be recorded (A 51) in order to play them back.
No photos
- There are no photos on the SD card to play back. Photos must be taken (A 161) in order to view them.
No Shot Marks
- This message appears if shot marks in a clip were deleted from the [Shot Mark] index screen. Press the INDEX button
to return to the clip index screen.
Number of Shot Marks at maximum
- The shot mark could not be added because the clip already contains 100 shot marks (" and # marks combined). You
must delete shot marks (A 137) before adding any more.
Please open the MON./3G-SDI terminal cover
- The camera cannot enter 4K or 2K mode when the MON./3G-SDI terminal cover is closed. Open the cover.
Recorded at 24.00 Hz Check the data on CF A/CF B Initializing the card is also recommended.
- The CF card contains 24.00 Hz recordings. To record on this CF card, save your clips (A 153) and initialize the CF card
(A 45). To play back the recordings on the CF card, set [4K/2K/MXF Setup] > [System Frequency] to [24.00 Hz].
Recorded at 59.94 Hz/50.00 Hz Check the data on CF A/CF B Initializing the card is also recommended
- The CF card contains clips that were recorded using a system frequency other than the one currently used by the
camera. To record on this CF card, save your clips (A 153) and initialize the CF card (A 45). To play back the
recordings on the CF card, set [4K/2K/MXF Setup] > [System Frequency] to [59.94 Hz] or [50.00 Hz] as necessary, so
the camera matches the CF card.
SD card error
- You inserted a MultiMedia Card (MMC) into the camera. Use a recommended SD card (A 43).
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