Ampro Corporation COM 830 - Manual (Page 91)

COM 830 Reference Manual 85
Appendix A Technical Support
Ampro Computers, Inc. provides a number of methods for contacting Technical Support listed in the
Table A-1 below. Requests for support through the Ask an Expert are given the highest priority, and usually
will be addressed within one working day.
• Ampro Ask an Expert – This is a comprehensive support center designed to meet all your technical
needs. This service is free and available 24 hours a day through the Ampro web site at
http://
ampro.custhelp. This includes a searchable database of Frequently Asked Questions, which will help
you with the common information requested by most customers. This is a good source of information to
look at first for your technical solutions. However, you must register online if you wish to use the Ask a
Question feature.
• Personal Assistance – You may also request personal assistance by creating an Ask an Expert account
and then going to the Ask a Question feature. Requests can be submitted 24 hours a day, 7 days a week.
You will receive immediate confirmation that your request has been entered. Once you have submitted
your request, you must log in to go to My Stuff area where you can check status, update your request,
and access other features.
• InfoCenter – This service is also free and available 24 hours a day at the Ampro web site at http://
www.ampro.com . However, you must sign up online before you can login to access this service.
The InfoCenter was created as a resource for embedded system developers to share Ampro's
knowledge, insight, and expertise. This page contains links to White Papers, Specifications, and
additional technical information.
Table A-1. Technical Support Contact Information
Method Contact Information
Ask an Expert http://ampro.custhelp.com
Web Site http://www.ampro.com
Standard Mail Ampro Computers, Incorporated
5215 Hellyer Avenue
San Jose, CA 95138-1007, USA