HP 3PAR Recovery Manager Software User Manual
Page 147
Timeout for backup initialization detection can be modified to accommodate the timing issue. Refer
to the HpRmCli Exch config command for more information.
Problem:
NetBackup takes a substantial amount of time to complete a backup process.
Suggestion:
Make sure that the latest maintenance package is installed for NetBackup application. For more
information, refer the latest Single Point of Connectivity Knowledge for HP Storage Products (SPOCK)
document. To obtain a copy of this documentation, see
Problem:
HpRmCli Exch
cannot connect to the specified server.
Suggestion:
Make sure that the HP 3PAR Recovery Manager for Exchange Agent service is started and that
the port settings on all HP 3PAR Recovery Manager installed systems are the same. If the port
setting is changed, the HP 3PAR Recovery Manager for Exchange Agent service must be restarted
before running any commands.
Problem:
HpRmCli Exch create
is not creating a virtual copy.
Suggestion:
Check to see if you have reached the maximum number of virtual copies allowed by your policy
for this Exchange server. Also check whether the oldest virtual copy is mounted, as this will not
allow a create if the maximum number of virtual copies has been reached.
Problem:
The mounted virtual copies always show up as read-only.
Suggestion:
Make sure that the Virtual Disk Service is not disabled on the system. If this service is disabled, HP
3PAR Recovery Manager will not be able to make the virtual copy writable.
Problem:
HP 3PAR Recovery Manager fails to create a virtual copy for a mailbox database/storage group
on the HP 3PAR volume, which is also a system drive.
Suggestion:
Performing a snapshot of a mailbox database/storage group on the system volume is currently not
supported by HP 3PAR Recovery Manager for Exchange.
Problem:
Recovery Manger shows the following message when the create command is executed.
Error - VSS Asynchronous operation failed. It is recommended that you
wait 10 minutes and then try the operation again
w
Suggestion:
When you encounter this error message, run the vssadmin list writers command to list all
of the available writers on the system that are taking the snapshot of the Exchange mailbox
database/storage group. Make sure that the Microsoft Exchange Writer status is stable. If the
status is other than stable, restart the Exchange server service to reset the writer status.
Problem:
HP 3PAR Recovery Manager shows the following message after an unexpected termination of the
virtual copy create process.
ERROR: Failed - Virtual Copy creation failed for mailbox database/storage
group <StorageGroup>
Suggestion:
When HP 3PAR Recovery Manager unexpectedly terminates, an internal locking file might still
exist on Exchange server system. You must remove the locking file manually for the create process
Troubleshooting
147