HP 3PAR Recovery Manager Software - Manual (Page 148)

to run through. The locking file is located under: <InstallationPath>\Exchange\vclock.
To reset the lock, use the HpRmCli Exch reset command .
Problem:
The event viewer shows the following message when a virtual copy creation is in progress.
Volume Shadow Copy Service error: Unexpected error
IOCTL_STORAGE_QUERY_PROPERTY(\\.\PHYSICALDRIVE2, StorageDeviceProperty)
- BuildLunInfoForDrive. hr = 0x80070002
Suggestion:
When this message is logged by the Volume Shadow Copy service, it notifies the user that the
initial search on the imported volume is not complete. It will try again to make sure that the snapshot
can be imported successfully. If the snapshot process still fails and this error is logged, please
contact HP.
Problem:
HP 3PAR Recovery Manager creates the virtual copy successfully but does not show it in GUI or
CLI.
Suggestion:
If the virtual copy is requested on a passive from active node or vice versa, it will be created on
the desired node. The virtual copy is visible only on the node where it is created. Check the
appropriate node.
Problem:
HP 3PAR Recovery Manager shows the virtual copy as available but it is mounted or vice versa.
OR
HP 3PAR Recovery Manager shows the virtual copy as available but it still cannot be mounted
because the status indicates that the virtual copy is already mounted.
Suggestion:
This mismatched entry might be due to a previously failed HP 3PAR Recovery Manager operation.
Check for mismatched entries using the analyze command.
To resolve mismatched entries, follow these steps:
1.
Remove VLUNs and virtual volumes for the mismatched volume. Run the command:
(For Exchange 2010/ Exchange 2013) HpRmCli Exch analyze -mdb <mailbox_db>
(For Exchange 2007) HpRmCli Exch analyze -s <exchange server> -g <storage
group>
This command shows which virtual volumes and VLUNs might be left over from a previously
failed operation. Remove these VLUNs and virtual volumes manually from the HP 3PAR
StoreServ Storage System.
2. Remove timestamp entries from the repository. Run the command:
(For Exchange 2010/ Exchange 2013) HpRmCli Exch analyze -mdb <mailbox_db>
(For Exchange 2007) HpRmCli Exch analyze -s <exchange server> -g <storage
group>
This shows all the missing virtual volumes from a mailbox database/storage group. These are
the virtual volumes entries that are deleted from HP 3PAR StoreServ Storage System but are
still in the repository. Remove the respective timestamps from repository by deleting the
directory:
(For Exchange 2010/ Exchange 2013)
<installpath>\3PAR\RM\Exchange\Repository_E2010\<exchange
server>\<mailbox_db>\<time stamp>
(For Exchange 2007) <installpath>\3PAR\RM\Exchange\Repository\<exchange
server>\<storage group>\<time stamp>
Problem:
148 Troubleshooting