HP 3PAR Recovery Manager Software User Manual
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Suggestion:
HP recommends that you click the Cancel button, stop the HP 3PAR Recovery Manager for Exchange
service and HP 3PAR VSS Provider service. If any user other than the logged in user is connected
to the system, the connection must be terminated. Check the Task manager to find out if any of the
inactive or logged off sessions for HP 3PAR Recovery Manager for Exchange exist and end all
such tasks. Close all Event Viewer windows. Try the uninstallation of the product again.
Problem:
During Backup operation of a Storage Group, Netbackup Backup job fails with the error Server
status = 42
. This can be verified in the corresponding Netbackup Progress log present under
the directory <installpath>\3par\RM\Exchange\log\NBULog with file name
<StorageGroup_Name>_<VC_Timestamp>.log
.
Suggestion:
Change the Backup Timeout value to 5 minutes. This value can be edited using the command
HpRmCli Exch config
. For more information about this command, refer
Problem:
In HP 3PAR Recovery Manager for Exchange/ HP 3PAR Recovery Manager for SQL server
coexistance setup, if SQL is in a workgroup and managed by HP 3PAR Recovery Manager for
Exchange/ HP 3PAR Recovery Manager for SQL backup server present in the domain then Symantec
NetBackup one click backup fails.
Suggestion:
Symantec NetBackup must be installed using custom installation option and registration of the
Symantec Netbackup service during the time of installation must be done explicitly using work
group privilege.
Problem:
You might encounter the following error in HP 3PAR Recovery Manager Software for Exchange
CLI or GUI output or in the log files.
Suggestion:
Use the provcfg.exe utility provided with HP 3PAR VSS Provider to recreate an expired, an
invalid, or a new certificate.
Problem:
Troubleshooting
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