HP 3PAR Recovery Manager Software - Manual (Page 154)

If you have configured StoreServ during HP 3PAR VSS Provider installation or using HP 3PAR VSS
Provider provcfg utility, and later changed the TPDCERTDIR environmental variable or moved
certificate from one location to another location, then you might encounter the following error:
Suggestion:
Use the provcfg.exe utility provided with HP 3PAR VSS Provider to recreate an expired, an
invalid, or a new certificate.
Problem:
If the certificate is not saved using the provcfg command provided by HP 3PAR VSS Provider,
but by using some other command (for example, using HP 3PAR CLI command), then HP 3PAR
Recovery Manager Software for Exchange is dependent on the %USERPROFILE% or the
TPDCERTDIR
environment variables. If a user modifies these two variables to an invalid value,
then HP 3PAR Recovery Manager Software for Exchange does not work for that HP 3PAR CLI user.
Suggestion:
Use the provcfg.exe utility provided with HP 3PAR VSS Provider to recreate an expired, an
invalid, or a new certificate.
Problem:
If Microsoft SQL Server is running in workgroup domain and managed by HP 3PAR Recovery
Manager for Exchange and HP 3PAR Recovery Manager for SQL backup server is present in the
domain. Then one click backup fails.
Suggestion:
Install Symantec NetBackup as a custom installation and register the service explicitly for workgroup
privilege.
Problem:
NetBackup jobs sometimes complete with "Partial Backup status " as seen in NBU activity monitor.
Suggestion:
This can happen when Provider Type option value under Snapshot client options is set to 0 (Auto).
To resolve this issue, set the Provider type value to 1 (System).
154 Troubleshooting