HP LaserJet Pro M521 Multifunction Printer series - Manual (Page 229)

NOTE: Turning off the Error Correction feature can reduce image quality.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Open the Error Correction menu.
e. Select the Off setting.
● Print the Fax Activity Log report from the control panel to determine if the error occurs with a
specific fax number.
a. Touch the Fax button, and then touch the Fax Menu button.
b. Open the Fax Reports menu.
c. Open the Fax Activity Log menu.
d. Select the Print Log Now option.
● If the error persists, contact HP. See www.hp.com/support/ljmfpM521series or the support flyer
that came in the product box.
The Fax storage is full message appears
● Turn the product off then on.
● Print all of the faxes, and then have the sender resend the fax.
● Ask the sender to divide a large fax job into smaller sections, and then fax them individually.
● Make sure that the resolution of the sending fax machine is not set to the Photo setting or the
Superfine setting.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Resolution menu.
e. Select the correct setting.
● Cancel all fax jobs or clear the faxes from memory.
The Fax is busy message appears
● The product cannot receive a fax while attempting to send one. Cancel the fax send and try
sending at a later time.
● Allow the product to try sending the fax again.
ENWW Solve fax problems 215