How do i send a support ticket, How do i send an l&tt event log, Windows questions – HP StoreEver TapeAssure Software User Manual
Page 186
2.
Run the Device Performance test on the drive. Select one test set with your choice of compression
ratio. This will fill the tape and measure both capacity and performance. See
How do I send a support ticket?
•
Use the e-mail support ticket option if possible. See
Sending a report or support ticket by
or
Sending a support ticket by e-mail (CSI) (page 79)
•
If the above option is not possible, save the ticket to a single directory. Then archive the files
into a compressed archive and attach the archive file to an e-mail. See
Two valid e-mail addresses are offered, both for the North American region:
◦
L&TT North America Support Call Center
(for all North America except
3rd party outsourcer use)
◦
L&TT North America Support Call Center
(for 3rd party outsourcer use)
NOTE:
Customer support personnel typically provide an e-mail address to users who are
e-mailing a support ticket as a result of a support call request. In this case, the user should
enter the e-mail address exactly as provided by the support person. In the European region
this will usually be provided in the form: "<xxx>@cases.brussels.hp.com" where xxx is the
actual assigned case number. This associates the support case number with the support ticket,
making resolution and tracking more manageable.
How do I send an L&TT event log?
The most useful event logs have I/O history enabled. Make sure that I/O history is enabled, and
then recreate the issue, if possible, so that it can be recorded in the log. Navigate to the event log
in the logs directory. Archive the file into a compressed archive and attach the archive file to an
e-mail.
Two valid e-mail addresses are offered, both for the North American region:
•
L&TT North America Support Call Center
(for all North America except 3rd
party outsourcer use)
•
L&TT North America Support Call Center
(for 3rd party outsourcer use)
NOTE:
Customer support personnel typically provide an e-mail address to users who are e-mailing
a support ticket as a result of a support call request. In this case, the user should enter the e-mail
address exactly as provided by the support person. In the European region this will usually be
provided in the form: "<xxx>@cases.brussels.hp.com" where xxx is the actual assigned case
number. This associates the support case number with the support ticket, making resolution and
tracking more manageable.
Windows questions
•
How do I run L&TT from a CD-ROM or USB flash drive?
•
How do I shut down the application in the taskbar?
•
When installing L&TT for Windows, should I uninstall my previous version first?
•
Why can I not uninstall L&TT or not install a new version?
•
How do I erase an LTO FUP tape?
•
How do I configure e-mail to send support tickets?
186 Frequently asked questions