HP Color LaserJet 5500 Printer series - Manual (Page 207)

HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by
area. Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service
agreements with three response times:
Priority on-site service
This agreement provides 4-hour service response to your site for calls made during normal
HP business hours.
Next-day on-site service
This agreement provides support by the next working day following a service request.
Extended coverage hours and extended travel beyond HP’s designated service zones are
available on most on-site agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many
HP products. This agreement is designated for sites using 25 or more workstation products,
including printers, plotters, computers, and disk drives.
Extended warranty
HP SupportPack provides coverage for the HP hardware product and all HP-supplied
internal components. The hardware maintenance covers a 1 to 5 year period from date of
the HP product purchase. The customer must purchase HP SupportPack within 90 days
of the HP product purchase. For more information, contact the HP Customer Care Service
and Support group.
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